If you are passionate about customer service and want to be a part of a dynamic team, we would love to hear from you!
ASAP Express invites qualified candidates to apply for the Customer Service Officer position at our Port Antonio Branch. Please send resumes via email to careers@asapexpressit.com by July 31, 2025.
More details below:
ASAP EXPRESS LIMITED
JOB DESCRIPTION AND SPECIFICATION
Job Title: Customer Service Officer
Reports To: Department Supervisor
Location: Port Antonio
Employment type: Full-time (contract)
The document is validated as an accurate and true description of the job as signified below:
Strategic Objective
To improve quality and ensure timely delivery of services
Job Purpose
Provides Assistance to customers transacting business in the Company and disseminates information to customers and the general public on the services and products provided by the Company.
Key Outputs
· Correspondence (incoming and outgoing) is verified
· Correspondence database established
· Products and services marketed
Key Responsibility Areas:
- Provides assistance to customers using all implemented modes of communication services
- Greets all ASAP customers
- Informs and explains to customers the products and services of the Company
- Responds to general and specific customer queries and provide accurate information about ASAPs offerings
- Navigate ASAP system to facilitate customer package collections
- Accepts customer payment for packages
- Request packages from Warehouse Personnel as required
- Assists with data updating to aid the development of monthly reports
- Prepare precise pick-up and deliver reports at the end of each work day
- Effectively log customer complaints
- Facilitate the provision of customized data to clients
- Promote all products and services to clients
Other Responsibilities
- Assists with public education/outreach programs conducted by the Company
- Performs other related duties assigned from time to time by the Supervisor
Performance Indicators:
- Correspondences are dealt with expeditiously and reflect ASAPs standards in quality
- Walk-in customers are promptly attended in terms of completing retrieval of packages
- Customer payments are received, recorded and accurately accounted for
- Incoming calls of advanced nature are routed immediately to relevant personnel for answers and or instructions/clarification
- Delivery reports are timely and accurately prepared
Required Competencies:
The Customer Service Officer will be able to demonstrate:
· Tact
· Initiative
· Excellent interpersonal skills
· Good planning, organizing and problem-solving skills
· Competence in the use of word processing spread sheet and other relevant software
· Good oral and written communication skills
· Ability to work effectively in high stressed environment
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Minimum Required Education and Experience
- Certificate in Business Administration/Customer Service/ Communication or related field
- Five (5) CXC/GCE O’Level subjects including English Language and a numeric subject
- Two (2) years related working experience
- Knowledge and experience in courier services would be an asset.
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Special Conditions Associated with the Job
· Prolonged computer use
· Work under pressure of deadlines
· Occasional unpleasant environment from dealing with difficult/abusive customers.
· Frequent walking and standing.
Resources Managed